FAQ

What are your shipping costs?
Shipping rates are calculated at the checkout, based on the number of items ordered.

Order quantities of between 1-10 products can be handled on the web store but for orders over 10 products in a single shipment, please email us through the Contacts page so we can confirm quantities and shipping costs.

How long does delivery take?
We send orders via New Zealand Couriers. Orders are fulfilled Monday to Friday. Orders received by 1:30pm are dispatched the same day, orders received after 1:30pm are dispatched the next day. Generally orders reach their destination within 1 - 3 working days.

Do you ship to PO Boxes?
Sorry we don’t ship to PO boxes - please use a physical address where someone will be available during business hours to receive your parcel.   

Do you ship internationally?
We only ship to addresses in New Zealand at present.

What is your returns policy?
Please refer to our Refunds policy for details of our refund and returns policy.

Where can I download the instruction booklet?
Each Original Talking Tiki includes a printed copy of the instruction booklet and you can download it in PDF file format from here.

What batteries does the Original Talking Tiki use?
The Original Talking Tiki requires 3 X AAA alkaline batteries which are included.

How big is the Original Talking Tiki?
The dimensions of the Original Talking Tiki whilst it is in the packaging are 34cm (h) x 20cm (l) x 10cm (w).

What age range is the Original Talking Tiki suitable for?
The Original Talking Tiki is suitable for ages 3 years and upwards.

Where is the Original Talking Tiki made?
The Original Talking Tiki was created by New Zealand based company MAAKE Limited (www.maake.co.nz) and has been manufactured in China.

Who did the audio recording for the Original Talking Tiki?
The audio recordings and word translation were both done by a qualified Māori translator right here in New Zealand.

Is the Original Talking Tiki safety tested?
The Original Talking Tiki is compliant with all applicable Australian/New Zealand Toy Safety Standards including AS/NZ 8124 2016.

Do you supply retailers?
Yes we do - please send your contact details to info@talkingtiki.co.nz and we’ll be in touch.